Information Technology and Infrastructure Management Competency and Award Levels 
Note: While this is a general overview of the major topics in each course, a detailed curriculum is available that covers topics, objectives and outcomes in more detail.  

Desktop Support Technician Certificate 
Network and Infrastructure Technician  Certificate 
Network and Infrastructure Cyber Security Specialist Certificate 
Information Technology and Infrastructure Specialist  Diploma 
Information Technology and Infrastructure Management  Diploma 
Information Technology and Infrastructure Coordinator  Diploma

 
FIRST TRIMESTER
 
ITM-1010 Technology Foundations-30 Hours 
      • Verify basic skill sets 
ITM-0001 Work Ethics-10Hours 
      • Understand 10 Worker Ethic Characteristics 
ITM-1030 Applications-30 Hours 
      • Basic Microsoft Office Skills 
       • Network Databases 
      • Intro to MySQL and MS SQL/Basic scripting  
      • Security 
ITM-1040 Introduction to Operating Systems-48 Hours 
      • Introduction to Windows/Linux/Mac Workstations 
      • Introduction to Windows Servers 
      • Introduction to Mobile OSs 
      • Network Devices OSs 
ITM-1050 Hardware and Troubleshooting-96 Hours 
      • Workstation Hardware 
      • Server Hardware 
      • Network Hardware 
      • Mobile Hardware 
ITM-1020 Introduction to Networking-30 Hours  
      • Intro to network Protocols 
      • Network Fundamentals 
      • Basic File/Folder Sharing 
      • Cabling/Fiber/Wireless 
      • Basic Security 
      • Network Devices Other 
ITM-1060 Customer Service and Support-12 Hours 
      • Ethics 
      • Phone Etiquette  
      • Change Management Systems 
      • Handling the difficult customer 
      • Problem escalation  
ITM-1070 A+ Certification Preparation-176 Hours 
      • Workstation Configuration and Troubleshooting 
      • Server Configuration and Troubleshooting 
      • Printer Configuration and Troubleshooting 
      • Network Configuration and Troubleshooting 
      • Mobile Device Configuration and Troubleshooting 
      • Troubleshooting 
      • Change Management 
Certificate Desktop Support Technician 432 hours 
 
SECOND TRIMESTER  
ITM-2010 Advanced Networking I -24 Hours 
      • Networking protocols 
      • IP addressing and subnetting 
      • Cabling CAT 5/6/7 – Fiber - Wireless 
ITM-2020 Infrastructure Management I -24 Hours 
      • Policy and Procedures  
      • DRP and BCP (Disaster Recovery and Planning – Business Continuity Plan) 
      • IT Audits 
      • Network diagrams 
ITM-2030 Network+ Certification Preparation-(Follows CompTIA Objectives)-168 Hours 
      • Network Technologies 
      • Network Installation and Configuration 
      • Network Media and Topologies 
      • Network Management 
      • Network Security 
ITM-2040 Security Concepts-12 Hours 
      • Introduction to Cybersecurity 
      • Introduction to Cyber Laws 
      • Protecting Network Infrastructures and Operating Systems 
      • Understanding Malware, Viruses and other malicious software 
      • OS and program updates including WSUS 
ITM-2050 Advanced Security Concepts-18 Hours 
      • Workstation and Server configuration 
      • Hardware Firewalls 
      • IDS, HIDS, HIPS, NIDS, NIPS  
      • Introduction to Firewalls 
      • Permissions, Encryption, VPNs 
ITM-2060 Advanced Security Programs-30 Hours  
      • Nessus, Cain and Abel, Wireshark, NMap, other security software 
      • Update software Secpod Saner, Secunia PSI, WSUS 
ITM-2070 Security+/CSA+ Preparation- (Follows CompTIA’s objectives)- 156 Hours 
      • Network Security 
      • Compliance and Operational Security 
      • Threats and Vulnerabilities 
      • Application, Data, and Host Security 
      • Access Control and Identity Management 
      • Cryptography  
      • Certificates
Networking and Infrastructure Technician Certificate 216 hours 
Networking and Infrastructure Cyber Security Specialist Certificate 216 hours 


THIRD TRIMESTER  
 
ITM-3010 Microsoft/Linux/Apple Operating Systems -108 Hours 
     • Installation 
     • Setting up Users 
     • Work Stations in a Domain Environment 
     • OS Virtualization – Hyper-V, VMWare, VirtualBox 
     • Servers in a Domain Environment 
     • Local and Domain Policies  
ITM-3020 Advanced Networking II-68 Hours 
     • Routers, Switches, NAS, SANs, Printer, Firewalls, Load Balancers and other advanced configuration 
     • Advanced Network Commands 
     • Advanced Network Troubleshooting 
     • Networking Software 
ITM-3030 Operating Systems I Certification Preparation-226 Hours 
     • Installing, upgrading, and migrating OS 
     • Deploying operating systems  
     • Configuring hardware and applications  
     • Configuring network connectivity  
     • Configuring access to resources  
     • Configuring mobile computing  
     • Monitoring and maintaining systems  
     • Configuring backup and recovery options  
     • Identifying cause of and resolving application issues  
     • Identifying cause of and resolving networking issues  
     • Managing and maintaining systems  
     • Supporting mobile users  
     • Identifying and resolving security issues 
ITM-3040 Infrastructure Management II-30 Hours 
     • Adherence to standards 
     • Interoperability among organizational and external entities 
     • Change Management and IT Organizational Structure 
     • Scheduled Maintenance and Inventory in an Enterprise environment 
 
Information Technology and Infrastructure Specialist Diploma 432 Hours 

 FOURTH TRIMESTER  
 
ITM-4010 Microsoft/Linux/Apple Operating Systems II-146 Hours 
     • Installation 
     • Setting up Users 
     • Work Stations in a Domain Environment 
     • OS Virtualization – Hyper-V, VMWare, VirtualBox 
     • Servers in a Domain Environment 
     • Local and Domain Policies  
 ITM-4020 Network Design and Management I-60 Hours 
     • Designing WAN, LANS, MANS, WLANS, WMANS 
     • Site Surveys – Manual, Active and Passive 
     • Risk Management 
     • Purchasing, ROI, EOL 
     • Software Licensing Procedures 
 ITM-4030 Operating Systems OR other National Certification Preparation-226 Hours 
     • Installing, upgrading, and migrating OS 
     • Deploying operating systems  
     • Configuring hardware and applications  
     • Configuring network connectivity  
     • Configuring access to resources  
     • Configuring mobile computing  
     • Monitoring and maintaining systems  
     • Configuring backup and recovery options  
     • Identifying cause of and resolving application issues  
     • Identifying cause of and resolving networking issues  
     • Managing and maintaining systems  
     • Supporting mobile users  
     • Identifying and resolving security issues 
  
Information Technology and Infrastructure Management Diploma 432 Hours 

 FIFTH TRIMESTER  

 
ITM-5010 Microsoft/Linux/Apple Operating Systems III-146 Hours 
      • Installation 
      • Setting up Users 
      • Work Stations in a Domain Environment 
      • OS Virtualization – Hyper-V, VMWare, VirtualBox 
      • Servers in a Domain Environment 
      • Local and Domain Policies  
 ITM-5030 Network Design and Management II-60 Hours 
      • Designing WAN, LANS, MANS, WLANS, WMANS 
      • Site Surveys – Manual, Active and Passive 
      • Risk Management 
      • Purchasing, ROI, EOL 
      • Software Licensing Procedures 
 ITM-5020 Operating Systems OR other National Certification Preparation-226 Hours 
      • Installing, upgrading, and migrating OS 
      • Deploying operating systems  
      • Configuring hardware and applications  
      • Configuring network connectivity  
      • Configuring access to resources  
      • Configuring mobile computing  
      • Monitoring and maintaining systems  
      • Configuring backup and recovery options  
      • Identifying cause of and resolving application issues  
      • Identifying cause of and resolving networking issues  
      • Managing and maintaining systems  
      • Supporting mobile users  
      • Identifying and resolving security issues 
  
Information Technology and Infrastructure Coordinator Diploma 432 Hours  
 
Total Hours 2160 


Detailed rubric Information for Security Concentration
Note: All of the rubrics and courses must be complete in order to receive every certificate and diploma in the ITIM program

 
ITM1020: Introduction to Networking 
COURSE DESCRIPTION: This course introduces students to basic network protocols, OSI Model, Networking Fundamentals, basic file sharing, permissions and folder sharing, cabling, fiber , wireless technologies. Students learn the basic fundamentals of cybersecurity and are exposed to devices such as routers, bridges, WAPs, managed switches, NASs and other network specific hardware. 

ITM1030: Applications  
COURSE DESCRIPTION: The Applications course covers Microsoft Office skills, Office 365 including SharePoint, Word, Excel, OneNote, Networking of Databases, Microsoft SQL, MySQL and other networking applications. Students use ODBC and other connection protocols to learn how to make connections to databases. Students use secure basic scripting in order to automate task. Students are exposed to macros and other automation processes. Students are taught the principles of security when using applications along with basic encryption and protection of these applications and data. Students are exposed to statistical data using graphs, spreadsheet information and solving problems. 

ITM1040: Introduction to Operating System 
COURSE DESCRIPTION: The Introduction to Operating Systems course exposes students to Windows workstation, Linux (different ISOs), APPLE/MAC. Students are also introduced to Windows Servers and Server based domains. The course also covers mobile operating systems. Students learn group policies, security, firmware and other aspects of security including hardening these operating systems. 

ITM1070: A+ Certification Preparation 
COURSE DESCRIPTION: While covering CompTIA’s objectives for A+, students also work with workstation configuration, server configuration, printer configuration, NASs, network hardware, firewalls, switches, VPNs, secure network configuration, mobile device configuration along and troubleshooting each of these areas. The certification for this course can be taken to meet IAT Standards Level I of DoD 8570.1. 

ITM2010: Advanced Networking I 
COURSE DESCRIPTION: The Advanced Networking I course covers the configuration and troubleshooting networks along with Virtual Private Networks, IP addressing, subnetting, cabling, secure wireless configuration. 

ITM2020: Infrastructure Management I 
COURSE DESCRIPTION: This course contains information to include Policy and Procedures, Disaster Recovery and Planning, Business Continuity Planning, IT Auditing, various laws and the development of Network Diagrams. Students use information given to look at business plans and models using applications to draw conclusions from data. 

ITM2030: Networking+ Certification Preparation 
COURSE DESCRIPTION: Major topics in the Network+ program include networking technologies, network installation and configuration, network, protocols, media and topologies, network management, network security and all other CompTIA objectives to include hardware. The certification for this course can be taken to meet IAT Standards Level I of DoD 8570.1. 

ITM2040: Security Concepts 
COURSE DESCRIPTION: The introduction to security concepts builds on the other courses in this program to include the introduction to cybersecurity, cyber laws, protecting network infrastructures and operating systems, understanding malware, viruses and other malicious software, DDoS/DoS attacks, OS and program updates including WSUS and introduction to CERT, CVEs and information about cybersecurity.  

ITM2050: Advanced Security Concepts  
COURSE DESCRIPTION: This course covers securing workstation, servers, working with hardware firewalls, IDS, HIDS, HIPS, NIDS, NIPS, permissions, encryption and advanced VPNs 

ITM2060: Advanced Security Programs 
COURSE DESCRIPTION: This course introduces students to Nessus, Cain and Abel, Wireshark, Nmap and other advanced security related software. Students are introduced to update software including WSUS, Secunia, Secpod and other software. 

ITM2070: Security + and CSA + Preparation 
COURSE DESCRIPTION: This course covers CompTIA’s Security+ and CSA+ (Cyber Security Analyst) certification and objectives. Students electing to take the exams will meet IAT Standards Level II of DoD 8570.1. Topics include Network Security, Information Assurance, Compliance and Operational Security, Threats and Vulnerabilities, Application, Data and Host Security, Access Control and Identity Management, Cryptography and other advanced security items such as SEIM, SCADA/PLCs, logs, auditing, network attacks, pen testing, software testing and items that meet and exceed CompTIA’s requirements. The capstone project for this course includes live penetration tests including a 50+ page paper along with mitigation of vulnerabilities that are found. 

ITM3010: Microsoft/Linux/Apple Operating Systems 
COURSE DESCRIPTION: This course covers the installation, setting up users, workstations in a domain environment, OS Virtualization (Hyper-V, VMWare, VirtualBox), servers in a domain environment, local and domain policies and securing the operating systems. 

IITM3020: Advanced Networking II 
COURSE DESCRIPTION: Advanced Networking II thoroughly covers routers, switches, NASs, SANs, Printers, firewalls, load balancers and other advanced configurations, this course also covers advanced network commands (terminal, command prompt and PowerShell), advanced troubleshooting and network software. 

ITM3030: Operating Systems I Certification Preparation 
COURSE DESCRIPTION: This course covers the installing, upgrading, and migrating of operating systems, deploying Oss, configuring hardware and application, network connectivity, access to resources, mobile computing, monitoring and maintaining systems, configuring backup and recovery options, identifying causes of and resolving application and network issues, managing monitoring and maintaining systems, supporting mobile users and identifying and resolving security issues.
 
ITM3040: Infrastructure Management II 
COURSE DESCRIPTION: This course covers the adherence to standards, interoperability among organizational and external entities, change management and IT Organizational structure along with scheduled maintenance and inventory in an enterprise environment. Students use information given for maintenance plans and inventory to look at business plans and models using applications to draw conclusions from data. 
 
ITM4010: Microsoft/Linux/Apple Operating Systems II 
COURSE DESCRIPTION: This course covers the installing, upgrading, and migrating of operating systems, deploying Oss, configuring hardware and application, network connectivity, access to resources, mobile computing, monitoring and maintaining systems, configuring backup and recovery options, identifying causes of and resolving application and network issues, managing monitoring and maintaining systems, supporting mobile users and identifying and resolving security issues.
 
ITM4020: Professional Network and Infrastructure Management I 
COURSE DESCRIPTION: Students learn to design WANs, LANs, MANs, WLANs and WMANs. The course also teaches the student how to perform manual, active and passive site surveys. The use of a Wireless spectrum analyzer is also used during this course. The course also covers risk management, purchasing, ROI, EOL and software licensing procedures. Students use information given for risk management, purchasing and inventory to look at business plans and models using applications to draw conclusions from data. 

ITM4030: Preparation for OS II Certification 
COURSE DESCRIPTION: This course covers the installing, upgrading, and migrating of operating systems, deploying Oss, configuring hardware and application, network connectivity, access to resources, mobile computing, monitoring and maintaining systems, configuring backup and recovery options, identifying causes of and resolving application and network issues, managing monitoring and maintaining systems, supporting mobile users and identifying and resolving security issues.
 
ITM5010: Microsoft/Linux/Apple Operating Systems III 
COURSE DESCRIPTION: This course covers the installing, upgrading, and migrating of operating systems, deploying Oss, configuring hardware and application, network connectivity, access to resources, mobile computing, monitoring and maintaining systems, configuring backup and recovery options, identifying causes of and resolving application and network issues, managing monitoring and maintaining systems, supporting mobile users and identifying and resolving security issues.
 
ITM5020: Cisco/Wireless/Other Prep 
COURSE DESCRIPTION: This course is designed to allow students to earn an industry certification of their choice (with the ITIM staff and faculty staffs’ approval). While the course curriculum can vary, objectives from the vendor must be met and the quality of the program must be an industry recognized certification.  

ITM5030: Professional Network and Infrastructure Management II 
COURSE DESCRIPTION: Students learn to design WANs, LANs, MANs, WLANs and WMANs on an advanced level. The course also teaches the student how to perform manual, active and passive site surveys using various vendor software. The use of a Wireless spectrum analyzer is also used during this course and students must troubleshoot extreme environments. The course also covers advanced risk management, purchasing, ROI, EOL and software licensing procedures. Students use information given for risk management, purchasing and inventory to look at business plans and models using applications to draw conclusions from data.